At Betancourt Nutrition, we take your privacy seriously. This privacy policy describes how we collect, use, and share information about you when you visit our website or make a purchase from us.
Information We Collect
We collect information about you in various ways when you visit our site or make a purchase:
- Account information: We collect information such as your name, email address, phone number, billing and shipping addresses when you create an account with us.
- Order information: We collect information about the products you purchase, along with associated order details such as date, time, and payment method.
- Product reviews: If you choose to write a product review, we collect the content of your review along with your name and email address.
- Communications: If you contact us directly, we collect information about the reason for contacting us as well as any other information you choose to provide.
- Device information: We collect technical information about the device you use to access our site, such as IP address, browser type, operating system, and access times.
- Cookies and tracking technologies: We use tracking technologies like cookies and web beacons to collect information about your interactions with our site. This includes pages visited, links clicked, and products viewed or added to your cart.
How We Use Information
We use the information we collect for a variety of purposes:
- Fulfilling orders: We use order information to deliver products, process payments, communicate with you about orders, and provide related customer service.
- Improving our products and services: We analyze use of our website and products to better understand customer needs and improve our offerings.
- Marketing and advertising: We may use information like your email address to send newsletters, promotional emails, and notifications about new products or sales. You can control how your email is used as described in the Opt-Out section below.
- Communicating with customers: We may contact you directly about orders, problems with delivery, safety issues, or other matters related to the products and services you obtain from us.
- Research: In limited cases, we use aggregated, de-identified data for research purposes, for example to better understand customer demographics and purchasing trends.
When We Disclose Information
We disclose information about you to third parties in certain circumstances:
- Service providers: We provide information to companies that help us operate our business, such as payment processors, shipping companies, marketing providers, and customer service providers. These companies are authorized to use your personal information only as necessary to provide services to us.
- Business transfers: If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the other company.
- In response to legal process: We disclose information about you in response to subpoenas, court orders, or other legal process as required by law. We may also disclose information if we believe doing so may lessen harm to you or others.
- To enforce legal rights: We may disclose information to enforce any of our rights, or the rights of third parties under the law.
We do not sell or rent your personal information to third parties for marketing purposes without your explicit consent.
How We Protect Personal Information
We take precautions to protect your personal information against unauthorized access, loss, misuse, or alteration:
- We use encryption for sensitive information transmitted online.
- We restrict access to personal information only to employees and authorized service providers who need to know the information.
- We operate a firewall and antivirus software to prevent unauthorized access to our systems.
- We require employees and third parties handling sensitive information to meet strict data privacy and security standards.
- We regularly monitor our systems for possible vulnerabilities and attacks, and regularly test our security protocols.
However, no online data transmission or storage system can be guaranteed to be 100% secure. We cannot guarantee the absolute security of your information.
Your Choices About Your Information
You have certain choices available about how we use your information.
- Email preferences: You can opt out of promotional emails by clicking the unsubscribe link at the bottom of any promotional email you receive from us. You cannot unsubscribe from service emails related to your account or orders.
- Cookies: Most web browsers automatically accept cookies, but you can usually modify your browser settings to block cookies. Please note that disabling cookies may prevent you from using some features of our website.
- Promotional communications: You can opt out of text message promotions by replying STOP in response to any message you receive from us. This opt out does not apply to messages about your account or transactions.
- Account modification: You can modify information associated with your account like your name, email address, and password at any time by logging into your online account. To close your account entirely, please email [email protected]. We will retain certain information about you as required by law after account closure.
- Do Not Track: Our website does not currently recognize automated browser signals regarding tracking mechanisms, which may include Do Not Track instructions.
Your California Privacy Rights
California residents have the right to request certain information under the California Consumer Privacy Act about our practices over the past 12 months:
- Categories of personal information we have collected about you
- Categories of sources from which the information was collected
- Business or commercial purposes for collecting the information
- Categories of third parties we shared the information with
- Specific pieces of information we have collected about you
To make a request, please email [email protected] or write to us at the address below. We will verify your identity using information associated with your account. You may also designate an authorized agent to submit a request on your behalf by providing the agent with written authorization signed by you and verification of your own identity.
Children’s Privacy
Our website is not intended for use by anyone under age 18. We do not knowingly collect personal information from children under 18 without obtaining prior consent from a parent or guardian. If you believe we may have collected information from a child under 18, please contact us at [email protected] so we can investigate and delete the information as appropriate.
Changes to the Privacy Policy
We may update this privacy policy from time to time. We will post any changes on this page and update the Last Updated date. If we make significant changes, we may also notify you by email or other means prior to the changes taking effect. We encourage you to periodically review this page for the latest information about our privacy practices.
How to Contact Us
If you have any questions about this Privacy Policy or our information practices, please contact us:
Betancourt Nutrition
123 Main St
Miami, FL 33196
Email: [email protected]
Last Updated: January 1, 2023